Our promise
Every bottle and jar is checked before it is packed. If something is not right when it reaches you, we will put it right with a replacement or a refund.
What you can return
Items that arrived damaged, leaking or broken
The wrong product, size or quantity
Items that are still sealed and unopened, in their original packaging
Products with a genuine quality concern, such as an off smell or taste
What we cannot take back
Because we sell food, we cannot accept the return of items that have been opened or used, unless there is a genuine quality problem. We also cannot accept products that were not stored as described on the label, items past their best-before date, or products bought from anyone other than Al-Qadeer.
How long you have
Report damage, leakage or a wrong item within 48 hours of delivery, with photographs of the parcel and the product. For any other return, contact us within 30 days of delivery.
How to start a return
Message us on WhatsApp with your order number and mobile number
Tell us what is wrong and send photographs of the product and its batch code
We will confirm the return and arrange a pickup, or share the return address
Keep the product in its original packaging until the return is collected
Return costs
If the fault is ours — damage, a wrong item or a quality issue — we pay the return cost and send the replacement free of charge. For a change of mind on a sealed item, the return delivery cost is yours.
After we receive the return
We inspect the returned item within 2 working days and then send a replacement or process a refund as described in our Refund Policy.
Message or call us on 0312 5155011, or email contact@alqadeerolive.com.